Question 1

What is Genra?

Accepted Answer

Genra is an all-in-one AI video creation platform that helps you produce professional-quality videos through simple conversations. It's like having your own video production team — available 24/7.

Question 2

How does Genra work?

Accepted Answer

Just describe your ideas in plain language, and Genra instantly generates a draft video. Need changes? Type commands like "shorter," "add a plot," "swap music," or "change style." Genra applies modification in real time.

Question 3

What kinds of videos can I create?

Accepted Answer

Genra supports: Social content: TikTok, Instagram, YouTube Shorts; Marketing: Ads, promos, product explainers; Education & training: Tutorials, courses, onboarding; Storytelling: Podcasts, trailers, highlight reels; Events: Recaps, cinematic summaries. Basically — if you can imagine it, you can make it.

Question 4

Do I need editing skills or special software?

Accepted Answer

Not at all. Genra works directly in your browser — no downloads, no advanced tools required. Whether you're a beginner or a pro, creating videos feels effortless.

Question 5

How fast is Genra?

Accepted Answer

Short clips can be generated in under a minute. Longer, high-resolution videos may take a few minutes. Either way, Genra saves you hours compared to traditional process.

Question 6

Who is Genra for?

Accepted Answer

Creators, influencers, film directors, marketers, educators, startups — anyone who wants to turn ideas into videos quickly and easily.

Question 7

Can I try Genra for free?

Accepted Answer

Absolutely! You can test most of Genra's features, from planning to creating videos. Free exports include a small watermark until you upgrade.

Question 8

What devices do I need?

Accepted Answer

Genra works on any modern desktop browser — no downloads or plugins required. Mobile creation isn't supported yet, but you can view and manage your projects on mobile.

Question 9

Can I upload my own clips or music?

Accepted Answer

Absolutely. You can combine your own footage, images, or music with Genra's AI-generated content for full creative control.

Question 10

What makes Genra different?

Accepted Answer

Genra is fully conversational — no barriers, no complexity. It's an all-in-chat, one-stop video studio that feels like working with a creative team in real time.

Question 11

What inputs can I use?

Accepted Answer

You can start with: Text prompts: Describe your idea or provide instructions for refining and editing. Uploaded media: Add your own images, video clips, or audio files.

Question 12

Can I upload my own media?

Accepted Answer

Yes. You can upload your own footage, background music, or images to personalize your projects.

Question 13

What export formats and resolutions are supported?

Accepted Answer

Export Formats: PNG (Image), MP4 (Video). Resolutions: Up to 2048*2048 px (Image), 720p or 1080p (Video)

Question 14

Does Genra support multiple languages?

Accepted Answer

Yes. Genra supports multilingual subtitles, text input in 40+ languages.

Question 15

What are the limits on video length or number of scenes?

Accepted Answer

Genra supports long-form videos and multi-scene storytelling. There are no strict limits, as long as you have enough generation credits.

Question 16

Can I share videos directly to social platforms?

Accepted Answer

Direct integrations with YouTube, TikTok, and Instagram are on the way. For now, you can export videos and upload them manually.

Question 17

Can I edit videos after generation?

Accepted Answer

Yes. You can refine your video through chat — trim clips, change music, swap styles, add subtitles, or regenerate specific scenes.

Question 18

Can I generate parts of a video instead of a full story?

Accepted Answer

Yes. You can create individual clips, intros, outros, or specific scenes, not just full narratives. Simply chat your request.

Question 19

What styles are available?

Accepted Answer

Genra supports cinematic, casual, educational, marketing, trending social media styles — or any custom style you define.

Question 20

What about background music and voiceovers?

Accepted Answer

You can let Genra generate music and voiceovers automatically, upload your own, or replace them anytime through chat.

Question 21

Is Genra free to use?

Accepted Answer

Yes. Genra's Free plan lets you create videos with limited credits and watermarked exports. Paid plans unlock higher resolutions, faster rendering, and watermark-free results.

Question 22

How does the credit system work?

Accepted Answer

Credits are Genra's internal units used for generation and editing. The amount deducted depends on your video's length, resolution, and editing complexity.

Question 23

How are my credits deducted?

Accepted Answer

Credits are consumed based on media volume, video length, and features used. For example, generating a 5-second 1080p video costs around 20 credits (4 credits/second), while a 720p video costs around 10 credits (2 credits/second). Generating an image costs 1 credit. Credits are deducted when the generation task begins.

Question 24

What if I run out of credits before my cycle ends?

Accepted Answer

You can purchase credit top-up packs anytime. These packs work with any subscription plan and give you instant access to more credits without affecting your plan or billing cycle.

Question 25

How long are top-up credit packs valid?

Accepted Answer

Credits from top-up packs are only valid during your current billing cycle. They will expire when your subscription resets, so plan your purchases accordingly.

Question 26

Do unused credits roll over to the next cycle?

Accepted Answer

No. At the start of each billing cycle, your credits reset to your plan's base allocation. Any unused credits from top-up packs will expire. Base plan credits do not roll over—they simply reset to the full amount.

Question 27

How can I check my credit balance and billing cycle?

Accepted Answer

Your remaining credits are always displayed in the top-right corner of the app. You can view your billing cycle reset date and payment history in your account settings.

Question 28

Are there any hidden fees?

Accepted Answer

No. The price you see is the price you pay. There are no hidden charges beyond your selected plan or purchased credit packs.

Question 29

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

Question 30

Can I upgrade my plan?

Accepted Answer

Yes! You can upgrade at any time. You'll pay the full price of the new tier, and it takes effect immediately with a new 30-day cycle. All your unused credits from the previous plan extend through the new cycle.

Question 31

Can I downgrade to a lower plan?

Accepted Answer

Yes, but downgrades take effect at your next billing cycle, not immediately. Your current plan and credits remain active until the end of your current cycle. When the new cycle starts, you'll be charged for the lower-tier plan and receive its credit allocation.

Question 32

What happens if I cancel my subscription?

Accepted Answer

If you cancel, your subscription remains active until the end of the current billing cycle. You won't be charged again, and you'll continue to have access to your plan features and credits until the cycle ends.

Question 33

Is there a refund policy?

Accepted Answer

Yes. We offer a 3-day money-back guarantee for new subscribers, provided you've used fewer than 40 credits. See our Terms of Service for details.

Question 34

Can I use Genra videos for commercial purposes?

Accepted Answer

Yes. Creator, Pro, and Enterprise plans include commercial usage rights for your videos. Outputs from the Free and Starter plans are for personal use only.

Question 35

Do Free plan exports have watermarks?

Accepted Answer

Yes. All paid plans allow you to export videos without watermarks.

Question 36

Does Genra ensure content uniqueness?

Accepted Answer

Yes. Each video is generated based on your own inputs, ensuring unique, customized outputs.

Question 37

How secure is my data?

Accepted Answer

Genra uses encrypted connections and secure cloud storage to protect your data and media files.

Question 38

Do you store my generated videos?

Accepted Answer

Videos are stored securely in your Genra workspace or temporarily in the cloud to enable edits and exports. You can delete them permanently at any time.

Question 39

Can I request data deletion?

Accepted Answer

Yes. You can request full account and data deletion by contacting us at support@genra.ai.

Question 40

Is there a Genra creator community?

Accepted Answer

Yes! Follow us on X (Twitter), Instagram, YouTube, and TikTok. You can also join our Discord community (coming soon) to connect and collaborate with other creators.

Question 41

How do I check my credits?

Accepted Answer

Your remaining credits are displayed in your dashboard and on the billing page.

Question 42

Where can I find tutorials or guides?

Accepted Answer

You can explore our tutorials and guides on the Explore page and our YouTube channel.

Question 43

How do I contact support?

Accepted Answer

Email us at support@genra.ai. We respond within 2 business days, and paid plan users receive priority support.

Frequently Asked Questions

Getting Started

Features & Usage

Plans & Credits

Payment & Subscription

Commercial Use & Security

Support

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