Last Updated: Sep 12, 2025
Welcome to Genra (the "Platform"), an AI-powered creative and editing platform provided by RAMA ALPACA N4 LIMITED or its affiliates (collectively, "Genra", "we", "us").
You are reading these Terms of Service (the "Terms"), which form a legally binding agreement between you and us and set forth the terms and conditions by which you may access and use the Platform and our related websites, services, applications, products and content (collectively, the "Services"). Our Services are provided for private, non-commercial use unless otherwise expressly permitted by these Terms. For purposes of the Terms, "you" and "your" means you as the user of the Services. The Terms form a legally binding agreement between you and us. Please read them carefully.
By accessing or using our Services, you confirm that you can form a binding contract with Genra, that you accept these Terms and agree to comply with them. Your access to and use of our Services is also subject to our Privacy Policy, the terms of which are incorporated herein by reference. By using the Services, you consent to the terms of the Privacy Policy.
If you access or use the Services from within a jurisdiction for which there are separate supplemental terms, you also agree to the supplemental terms applicable to you in the applicable jurisdiction and agree to comply with them. If there is a conflict between jurisdiction-specific supplemental terms and the rest of the Terms, the supplemental terms will control for that jurisdiction. If you do not agree to the Terms, you must stop accessing or using the Services.
If you are accessing or using the Services on behalf of a business or entity, then:
If you are below 18 years old, your account must be opened under the name of your parent(s) or guardian(s). You represent and warrant that you have obtained consent from your parent(s) or legal guardian(s). By consenting, your parent(s) or legal guardian(s) agree to take responsibility for (i) your actions in connection with the Services; (ii) any fees or charges; (iii) your compliance with these Terms; and (iv) ensuring your participation does not violate applicable child-protection laws. If you do not have such consent and your parent(s) or guardian(s) are not willing to open the account under their name, you must cease accessing the Services.
You can accept these Terms by accessing or using our Services. We will treat your access or use as acceptance of the Terms from that point onwards. You should print or save a local copy of the Terms for your records.
We may amend the Terms from time to time (e.g., when we update functionality, combine services, or there are regulatory changes). We will use commercially reasonable efforts to notify users of material changes (e.g., notice on the Platform), and we will update the "Last Updated" date above. Your continued use of the Services after the effective date of new Terms constitutes acceptance. If you do not agree to the new Terms, you must stop using the Services.
To use certain Services, you must create an account or link another account (e.g., Google) ("Account"). You must provide accurate, current information and promptly update it. Keep your password confidential and do not disclose it to any third party. If you suspect unauthorized access, notify us immediately at: [email protected].
You are solely responsible (to us and to others) for activity that occurs under your account. We may disable your account at any time if you fail to comply with the Terms, if activities occur that may cause damage or impair the Services, infringe rights, or violate laws. To delete your account, contact us at [email protected]. Once deleted, the account cannot be reactivated and content or information cannot be retrieved.
Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You may not:
AI/Video-Specific Restrictions. You may not use Genra to: (i) generate or edit content that violates publicity/privacy rights (e.g., deepfakes without consent), (ii) remove or falsify watermarks or attribution, (iii) circumvent content filters, safety features, or rate limits, (iv) generate content to deceive the public (election interference, medical/financial misinformation), or (v) train competing models except where expressly authorized.
We reserve the right, at any time and without prior notice, to remove or disable access to content at our discretion for any reason or no reason. Our automated systems may analyze your content to provide features such as spam/malware detection, render queue allocation, and safety classification.
Some Service components are paid features. Costs and availability may change at any time without notice and may vary across jurisdictions and access methods (web/app). Unless stated otherwise, prices exclude taxes/fees, which will be added at checkout. You are solely responsible for applicable taxes/fees.
We offer prepaid subscription options with three tiers:
If you purchase a subscription, you are charged in advance on a recurring basis (monthly/quarterly/annually, as presented at checkout). Each subscription continues until you cancel. You may cancel any time; you can continue to use paid Services through the end of the current billing period. Because Services are made available immediately upon payment, amounts paid are non-refundable to the extent permissible under applicable law.
You must purchase using supported payment methods (which may vary by region and platform). We rely on third-party payment processors; you must comply with their terms. By providing a payment method, you (i) represent authorization to use it and accuracy of information; (ii) authorize us to share necessary information with processors; and (iii) authorize charges for purchased Services. If a payment fails or is reversed, we may decline or suspend access to the purchased Services.
Refunds. Because access is immediate, you are generally not entitled to a refund. We may evaluate refund requests case-by-case in our sole discretion (e.g., duplicate purchase) and our decisions are final. To request a refund, contact [email protected]. Purchases via Apple App Store/Google Play are subject to their refund processes. Where required by law (e.g., EU/UK 14-day cooling-off and you have not used the service), we will honor statutory refunds.
We may modify service costs and payment terms as permitted by law.
The Services are protected by copyright, patent, trademark, and other IP laws. All IP in the Services (including software, models, effects, LUTs, filters, templates, fonts, sound effects, stock, UI/UX, documentation, and SDKs/APIs) is owned by us or our licensors. Except as permitted here, you may not publish, reproduce, distribute, display, perform, edit, adapt, modify, or exploit any part of the Services without our written consent.
To operate, improve, promote, and provide the Services, you grant us a worldwide, royalty-free, transferable, sublicensable license to host, cache, store, reproduce, process, transmit, display, publish, and distribute Your Content (including to generate Output at your direction), and to disclose it where necessary to comply with law. This license is limited to Service provision and persists for so long as Your Content is stored with us. We may analyze Your Content (e.g., for safety, abuse detection, rendering, and feature quality). We do not claim ownership in Your Content.
If you provide ideas, suggestions, or feedback ("Feedback"), you grant us a perpetual, worldwide, irrevocable, royalty-free license to use and exploit the Feedback without restriction and without attribution or compensation.
If you believe that any materials on the Services infringe your copyright, you may submit a DMCA notice by providing the following in writing:
Send notices to [email protected]. We may, in appropriate circumstances and at our discretion, disable or terminate accounts of repeat infringers. You may submit counter-notifications under 17 U.S.C. §512(g)(2)-(3).
You agree to defend, indemnify, and hold harmless Genra, its parents, subsidiaries, affiliates, and respective officers, directors, employees, agents and advisors from any and all claims, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, violation of laws, infringement/misuse of third-party rights (including through Outputs), fraudulent or improper use, or actions of others using your account.
Nothing in these Terms affects any non-waivable statutory rights. Save as expressly set forth herein and to the fullest extent permitted by law, the Services are provided "AS IS" and we make no warranty or representation to you that:
No conditions, warranties or other terms (including implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply except to the extent expressly set out here. We may change, suspend, withdraw or restrict the availability of all or any part of our Platform for business and operational reasons at any time without notice.
AI-Specific Notice. Outputs may contain inaccuracies, artifacts, bias, or rights-sensitive material; you are solely responsible for review and compliance before use or publication.
Nothing herein excludes or limits liability that cannot be lawfully excluded (including for death/personal injury caused by negligence, fraud/fraudulent misrepresentation, or willful misconduct/gross negligence). Subject to the foregoing and to the fullest extent permitted by law, we shall not be liable for:
Any other loss is limited to the amount paid by you to Genra within the last 12 months.
We are not liable for: reliance on advertising; changes to or cessation of Services; deletion/corruption/failure to store content or communications; inaccurate account information; failure to keep credentials secure; or platform-level restrictions (e.g., app stores, third-party APIs, distribution policies). We provide the Platform for domestic/private use and are not liable for business losses. If defective digital content we supplied damages your device or digital content due to our failure to use reasonable care and skill, we will repair the damage or compensate you, but not where you failed to install updates offered free of charge or to meet minimum system requirements.
We may suspend or terminate the Services or your access at any time at our discretion, including for violations, risk/harm, legal orders, technical/security reasons, or prolonged inactivity. You may delete your account at any time. Upon termination, your license ceases, data may be deleted, fees remain non-refundable (except as required by law), and sections intended to survive (including IP, content, indemnity, warranties, liability limits, and dispute resolution) continue.
This website is owned and operated by RAMA ALPACA N4 LIMITED, ROOM702, KOWLOON BUILDING, 555 NATHAN ROAD, Yau Ma Tei, Hong Kong.
Governing Law & Venue. California law (without conflicts principles). Exclusive jurisdiction: U.S. District Court for the Northern District of California or state courts in Santa Clara County, CA.
Informal Resolution. Before filing, parties must attempt informal resolution by written notice; if unresolved within 60 days, litigation may proceed.
One-Year Limitation. Any claim must be filed within one (1) year after it arises.
DMCA. See Section 10.
California Residents. You may contact the Consumer Affairs Division (1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; (800) 952-5210).
Right of Withdrawal. You may withdraw from paid Services within 14 days and receive a full refund if you have not used the paid Services during that period.
Consumer Rights. Mandatory consumer protections prevail.
Refunds/Cancellations. Processed with the original payment method unless otherwise agreed.
ODR Platform. You may use the EU Online Dispute Resolution platform.
Brazilian law and courts apply; parental consent required if under 18; we comply with LGPD.
Japanese law and Tokyo District Court jurisdiction. Liability disclaimers do not apply to damages caused by our gross negligence or willful misconduct.
Korean law and Korean courts apply. Services available to users 14+; users under 19 require parental consent. Liability limitations do not apply to damages caused by our negligence or willful misconduct where prohibited by law.
PRC law and competent people's court at the defendant's domicile. We comply with the CSL, DSL, and PIPL. Minors require parental consent.
Local mandatory consumer/dispute laws prevail where applicable.