Last Updated: Sep 12, 2025
Welcome to Genra. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and otherwise process your personal information when you use Genra's services, including mobile applications, desktop applications, official websites, APIs, SDKs, and other platforms that link to this Privacy Policy. Genra provides AI-powered video generation, video editing, image creation, and music/audio generation features.
By using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must stop using the Services immediately.
This Policy applies to all products and services offered under the Genra brand. However, this Policy does not apply to third-party services that may be linked through Genra (for example, third-party websites, social platforms, or plugins). Such services are operated independently, and their processing of your information will be governed by their own privacy policies, not this Policy.
We collect the following categories of information to provide and improve the Services:
Account Information: When you register for a Genra account, we may collect your email address, phone number, date of birth, login credentials, or third-party account details used for sign-up or login.
Profile Information: Optional details you add (e.g., display name, profile picture, gender, biography, social links).
User Content: Content you create, upload, edit, or share through the Services, including text prompts, images, videos, audio files, project drafts, timelines, edits, and metadata (e.g., creation time, device type).
Purchases and Payments: When you purchase premium services (e.g., Starter, Pro, Enterprise), we may collect transaction details such as order history, payment method, billing address, and payment confirmation (processed via third-party processors).
Customer Support and Communication: Your correspondence with us, submitted materials for verification, bug reports, and feedback.
Device and Technical Data: IP address, device identifiers, OS and version, app version, device settings, network type, system language, crash logs.
Usage Information: Feature interactions (e.g., video generation requests, templates used, render queue status), session length, viewed pages, and interactions with in-app surfaces.
Location Data: Approximate location based on IP, SIM region, or device settings to localize content, language, and pricing.
Cookies and Similar Technologies: Cookies, pixel tags, and local storage for authentication, remembering preferences, analytics, and—where permitted—personalized ads.
Third-Party Services: If you sign up or log in using Google/Apple/Facebook, we may receive basic account info (e.g., email, avatar).
Corporate Affiliates: Data from our affiliates to enable unified accounts and consistent experiences.
Other Users or Third Parties: Information provided by other users (e.g., when you are tagged) or by regulators/complainants and public sources.
We process your information under applicable laws for the following purposes:
Account Management and Authentication: Verify age/identity, register and secure accounts.
Service Delivery: Enable you to create, edit, store, and share AI-generated video/image/audio and projects; manage render queues and collaboration.
Personalization: Recommend relevant templates, effects, and content; provide tailored offers where permitted.
Communication: Notify you of service changes, send transactional messages, respond to requests, and deliver support.
Service Improvement: Troubleshooting, analytics, research, testing, and improving AI models and algorithms (where allowed by law and our product disclosures).
Safety and Compliance: Monitor, detect, and prevent fraud/abuse/illegal activity and violations of the Terms of Service or community standards (e.g., deepfake misuse, watermark removal, harmful content).
Advertising and Marketing: Deliver, measure, and analyze advertising effectiveness, including personalized ads where legally permitted and with your consent if required.
Legal Obligations: Comply with law, respond to lawful requests, and protect vital interests of users or the public.
Other Purposes with Consent: For additional purposes disclosed at collection or otherwise consented to by you.
Your Responsibility for Lawful Use: While we operate safety and compliance measures, you remain solely responsible for ensuring that your inputs and generated outputs (including video, image, audio/music) are lawful and compliant with applicable laws and third-party/platform policies before publishing or commercial use (see ToS).
We do not sell your personal information to third parties. However, under specific circumstances, we may share your information as described below:
We engage trusted third-party vendors to support our operations, such as cloud hosting, data analytics, customer support, content moderation, payment processing, advertising delivery, and technical infrastructure. These providers are bound by contractual obligations to process personal information solely on our behalf and in accordance with this Policy.
We may share your information within Rama Alpaca N4 Limited's corporate group for purposes of ensuring unified account management, delivering consistent cross-platform services, or conducting internal business operations.
If you choose to log in, sign up, or link your Genra account with third-party platforms (e.g., Google, Apple, Facebook, TikTok), we may share limited account information with such platforms as required for authentication or integration. Your interactions with these services are governed by their respective privacy policies.
With your consent where required, we may share information such as device identifiers, IP addresses, and usage behavior with advertising partners to deliver personalized ads, measure effectiveness of campaigns, and optimize targeting. You may opt out of personalized advertising in account settings.
We may disclose personal information where required by law, regulation, legal process, or governmental request, or where we believe in good faith that such disclosure is necessary to:
Comply with applicable laws or legal obligations;
Enforce our Terms of Service, Community Guidelines, or other agreements;
Investigate potential violations or unlawful activity;
Protect the rights, property, or safety of our company, users, or the public.
In the event of a merger, acquisition, restructuring, asset sale, or bankruptcy, your personal information may be transferred as part of the transaction. In such cases, we will require the new entity to honor this Privacy Policy, or we will notify you and seek your consent where legally required.
Apart from the above, we may share your information with third parties where you explicitly authorize or request such disclosure.
As a global service, Genra may transfer and store your information outside your country of residence (e.g., Singapore, the United States, or other jurisdictions). To safeguard your information, we use:
Adequacy Decisions where applicable;
Standard Contractual Clauses (SCCs) or equivalent mechanisms for other cross-border transfers;
Contractual/Organizational Safeguards (encryption, access controls, minimization).
By using the Services, you understand your data may be processed in jurisdictions with different data-protection standards.
Depending on your jurisdiction, you may have rights to access, rectify, delete, restrict, port, withdraw consent, object (including to direct marketing), and lodge a complaint with a regulator. You may exercise these rights via in-app settings or by contacting us (see Contact Us). For security, we may verify your identity. We respond within legally required timeframes.
We adopt industry-standard safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Measures include:
Encryption: Secure transmission (TLS/HTTPS) and encrypted storage of sensitive information.
Access Controls: Strict access permissions, identity authentication, and audit logs to prevent unauthorized access.
Organizational Controls: Internal policies limiting access to only personnel with a legitimate need-to-know basis, supplemented with regular training.
Incident Response: A formal data breach response plan, including prompt investigation, mitigation, and user/regulator notification as legally required.
Third-Party Oversight: Contracts and audits ensuring that external service providers meet our data protection requirements.
Please note that while we strive to protect your data, no system or transmission over the Internet can be guaranteed 100% secure. We encourage you to maintain strong passwords and exercise caution when sharing account credentials.
We retain your personal information only as long as necessary for the purposes set forth in this Policy, unless a longer retention period is required or permitted by law. Retention depends on factors such as:
The duration of your account activity;
Legal, regulatory, or contractual obligations;
Ongoing disputes, investigations, or enforcement needs;
Business needs such as backup, fraud prevention, or security.
Once retention periods expire or purposes are fulfilled, we will securely delete or irreversibly anonymize your information.
Genra is not intended for children under the age of 13, or under the minimum age required by local law (e.g., 16 in the EU/UK, 14 in South Korea).
If you are a minor above the minimum age but under the legal age of majority in your jurisdiction, you may only use the Services under parental or guardian consent.
If we discover that we have collected personal information from children without appropriate consent, we will delete such data promptly. Parents or guardians may contact us to request deletion.
We use cookies and similar tracking technologies (such as pixel tags, browser fingerprinting, and local storage) to improve functionality, measure traffic, enhance user experience, and deliver advertising.
You may manage or disable cookies through browser settings. However, disabling cookies may affect functionality of certain features.
Where required by law, we will obtain your consent prior to placing non-essential cookies.
We may revise this Privacy Policy from time to time to reflect changes in our Services, technology, or legal obligations.
For material changes (such as new processing purposes, categories of data, or sharing practices), we will provide prominent notice, such as through app notifications, emails, or website announcements, and seek your consent where legally required.
The "Last Updated" date at the top of this Policy indicates its latest version. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: RAMA ALPACA N4 LIMITED, ROOM702, KOWLOON BUILDING, 555 NATHAN ROAD, Yau Ma Tei, Hong Kong
We will review and respond within a reasonable period in accordance with applicable law.
United States: You may have rights under state privacy laws (e.g., CCPA/CPRA, VCDPA). These may include rights to access, delete, correct, or opt out of targeted advertising and certain data sharing. Genra does not sell personal information for monetary consideration. Additional state-specific notices may be presented within the app/website.
European Economic Area (EEA), UK, Switzerland: Processing is based on GDPR/UK GDPR legal bases (performance of contract, legal obligations, consent, legitimate interests, or vital interests). Cross-border transfers rely on SCCs and/or adequacy. You also have the right to contact your local supervisory authority.
Brazil: We comply with LGPD (rights include confirmation, access, correction, deletion, portability, consent withdrawal, objection).
Japan: We comply with APPI; personal data is not shared with third parties without consent except as permitted by law.
South Korea: Users must be at least 14; users under 19 require parental consent. Personal data is destroyed once purposes are achieved unless longer retention is legally mandated.
Other Jurisdictions: Where local laws impose specific consumer protection or data-privacy requirements, we will comply accordingly.